Industries We Serve | Aumento Group

Energy

Electricity & Gas

The Australian energy retail market is one of the most heavily regulated in the world — and one of the most competitive. We've been operating in this space since our earliest days, and our energy sales playbook has been refined across hundreds of campaigns for major and boutique retailers alike.

Our agents are trained on the National Energy Customer Framework, the Australian Energy Regulator guidelines, and the specific compliance requirements of every retailer we partner with. Scripts go through compliance sign-off before a single call is made. QA happens in real time.

We run acquisition, win-back, and plan upgrade campaigns across both electricity and gas — with volume that consistently places us among the highest-performing offshore energy sales operations serving the Australian market.

Outbound acquisition and plan upgrade campaigns
Win-back and churn prevention outreach
AER, NECF and ACMA compliant at all times
Electricity and gas — residential and SME

Health

Private Health Insurance

Private health insurance is among the most complex consumer products in Australia. The regulatory landscape — the PHI Act, waiting period rules, the Lifetime Health Cover loading, the Medicare Levy Surcharge — creates real compliance risk if your outbound team isn't trained properly. Ours is.

We expanded into health insurance in 2020 and have built one of the most capable PHI sales teams outside of Australia. Our specialists understand hospital cover tiers, extras cover, ambulance benefits, and gap payment structures — not because they've skimmed a product disclosure statement, but because they've been trained deeply and tested rigorously.

We deliver acquisition, upgrade, and retention campaigns for Australian health funds of all sizes.

New member acquisition and plan upgrades
PHI Act and AHPRA compliance built in
Hospital, extras, and ambulance cover expertise
LHC loading and MLS-aware scripting

Solar

Solar & Battery Storage

Australia's solar installation market is enormous — and enormously competitive. The businesses winning in this space are those that can generate qualified install appointments at volume without sacrificing quality or burning through uninterested leads. That's what we deliver.

Our solar sales teams are trained on system sizing, STCs, the federal and state rebate landscape, battery storage technology, and Virtual Power Plant programmes — giving them the knowledge to have credible conversations with homeowners and small businesses.

We handle discovery, qualification, and appointment setting — so your install teams spend their time with people who are genuinely ready to buy.

Outbound discovery and intent qualification
Roof type, ownership, and usage screening
Battery storage and VPP enrolment campaigns
STC, rebate and feed-in tariff-aware scripting

Finance

Financial Services

From general insurance and life insurance through to SMSF administration and financial planning support, we provide lead generation, appointment setting, and inbound support services for Australian financial services businesses operating under the ASIC and AFSL regulatory framework.

Our teams are trained on the Corporations Act requirements for financial services communications — ensuring that every conversation we have on your behalf stays within the bounds of what's permitted, without killing the prospect's interest in the process.

We don't provide general financial advice — we provide qualified introductions and pre-qualified appointments that your licensed advisers can take from there.

Lead generation and appointment setting for advisers
General and life insurance campaigns
ASIC-aware compliance framework
SMSF administration support

Retail

Retail & eCommerce

Australian retail and eCommerce businesses face increasing customer service volume without proportional revenue to support local staffing costs. Our retail support teams handle the workload that keeps customers happy and operations running — inbound queries, returns and refund processing, order status management, and loyalty programme support.

We train our retail teams on Australian Consumer Law, refund and returns obligations, and the specific product knowledge your customers expect — so every interaction reflects well on your brand, not just a call centre script.

Whether you're a bricks-and-mortar chain, a pure-play online retailer, or a marketplace operator, we can build a support function that scales with your demand.

Inbound customer support and order management
Returns, refunds, and complaint resolution
Loyalty programme management and outreach
Australian Consumer Law compliant processes

Telecom

Telecommunications

Australia's telecommunications market is fiercely competitive, heavily regulated by the ACMA and the Telecommunications Consumer Protections Code, and characterised by high customer churn. Winning in this market requires both acquisition capability and retention discipline — and we provide both.

We run acquisition campaigns for mobile, broadband, and bundled telco products — as well as churn prevention outreach for customers approaching contract expiry or showing cancellation intent signals. Our technical support teams handle NBN faults, modem configuration queries, and service billing issues with patience and accuracy.

With ACMA and TCP Code compliance built into every campaign, our telco teams operate as an extension of your brand — not a liability.

Outbound acquisition for mobile, broadband and bundles
Churn prevention and contract renewal campaigns
Technical support for NBN and device issues
ACMA and TCP Code compliant operations

Your industry. Our expertise.

Let's talk about your vertical

Whether you're in one of our core verticals or wondering if we could build capability in yours, we're happy to have an honest conversation about what's possible.

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